FREQUENTLY asked questions

NERDS PC Frequently Asked Questions

Do I need an appointment for service or repair?

No appointment is necessary! Walk-ins are always welcome at NERDS PC. Our knowledgeable technicians can diagnose and fix your issues on the spot. If you prefer, you can schedule an appointment in advance for your convenience. Same-day appointments are also available for urgent repairs.

How do I cancel or reschedule my service appointment?

To cancel or reschedule, check your confirmation email or text. Use the link provided to make changes to your appointment. You can also contact us directly, and we’ll help you find a new time that works best for you.

How long will it take to service my PC or laptop?

The time required depends on the type of repair needed. Many issues are resolved during your visit, but more complex repairs may take longer. Our technicians will keep you updated on your repair status.

What types of services does NERDS PC offer?

We provide a wide range of services, including:

• Virus and malware removal

• Operating system and software installations

• Hardware repair and upgrades

• Custom PC builds

• Data recovery and backup

• Laptop screen replacements and more.

What’s included in the free consultation?

During your free consultation, our experts will inspect your device and troubleshoot any issues. After identifying the problem, we’ll recommend next steps, which may include a detailed diagnostic or repair options. If repairs are necessary, we’ll provide an estimate before proceeding.

What’s included in the comprehensive diagnostic?

Our diagnostic service includes in-depth hardware and software testing to pinpoint the root cause of your device issues. Once completed, we’ll provide repair or replacement options tailored to your needs.

What if I’m under the manufacturer’s warranty?

If your device is still under warranty, we can perform diagnostics and most repairs for free. You won’t need to worry about additional costs—just bring your device to us, and we’ll handle the rest.

How does the PC build service work?

Choose your parts from our curated selection, or bring your own. Schedule an appointment, and we’ll guide you through the process. Once your build is complete, we’ll notify you when it’s ready for pickup.

What other services do you offer?

We also provide:

• PC upgrades

• Laptop and Apple device repair

• Data migration and recovery

• Software support and installations.